IT SUPPORT & HELPDESK SERVICES
We provide onsite and remote IT support to solve Tier 1, 2, and 3 issues.
IT Support Services
Managed IT support helps monitor, troubleshoot, support, and evolve corporate IT infrastructures. Equipped with 14 years of experience in ITSM and 9 years in DevOps implementation, ScienceSoft is ready to take over the support and management of your diverse IT services.
IT Components Covered by Our IT Support Services
We handle all daily management and long-term evolution of the entire IT infrastructure or its part and ensure the continuous support of:
- On-premises Infrastructure.
- Cloud services (IaaS, PaaS, SaaS)
- Data storage SAN, including databases.
- Applications (Exchange, UC, SQL, AD).
- Cybersecurity solutions & DLP.
- Websites, E commerce and Applications.
- Desktops, VDI & End User Computing.
- Networks and Security Infrastructure.
Productivity is everything for any organization as it is a key to edging competition. Business optimization mainly depends on digital transformation resulting in having a resilient IT infrastructure. However, this dependency on IT systems gives rise to IT issues affecting productivity and causes frustration among the end users. Our IT Support provides the solution to these problems affecting productivity. We come to the rescue when an issue occurs in software or device. A single point of contact to serve clients with their IT issues through the automated resolution process.
Additional benefits you get from our IT Support include:
Availability of go-to technical support improves business efficiency by reducing time staff need to spend solving technology problems
Root Cause Analysis: Problem tracking can help pinpoint trends in recurring issues and root causes, leading to quicker resolution in the future
Comprehensive Support Solutions
Information technology, or simply known as IT refers to the set of methods and processes that involve the use of computers, websites, and the internet. Considering that we live in an era where almost everything is computer-driven, all IT-related functions and tools need support and maintenance. This is where Our IT support services come into the picture providing support to all kinds of IT-related issues such as network setup, database management, cloud computing and so on.
Our services are designed to meet the customer’s needs of different complexity. We combine mature IT service management and reasonable agility on all the stages of the managed IT support services we deliver to ensure high service quality. We proactively improve service reliability and functionality and scale up our IT support services to meet the needs of your growing business.
